Help Center/ Cognitive Engagement Center/ Agent Integration-OpenEye H5 Softphone Interface Integration/ Development Guide to H5 Softphone Integration on the Agent Side/ Overall Process
Updated on 2023-10-12 GMT+08:00
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Overall Process

When you use the H5 softphone interface provided by the OpenEye for integration development, the basic process includes initializing business components, registering accounts, processing businesses, and deactivating subscriber accounts.

Process Description

  1. Component initialization: Initialize resources for business components and set global business parameters for third-party applications.
  2. Account registration: The corresponding interface is invoked to register an account with the SIP server.
  3. Business processing: After receiving an inbound call event, the third-party application automatically invokes the call answering interface.
  4. Account deactivation: Users can log out of the OpenEye to ensure the security of business interfaces. If an account is not deactivated, the OpenEye keeps the account registered.