Modes of Obtaining Agent Events

Agent events can be obtained in polling mode or push mode.

The two modes are distinguished based on the callBackUri and serviceToken parameters in the agent sign-in interface.

If both parameters are transferred during agent sign-in, the push mode is used.

If only one parameter or neither of the parameters is transferred, the polling mode is used.

For details, see Signing In.

For details about the event polling mode, see Obtaining Events of One Agent in Polling Mode.

For details about the event push mode, see Maintaining the Heartbeat by an Agent and Calling Back Pushed Events.