What Are Agent Statuses and Troubleshooting Methods? (New Version)

This section describes the statuses supported by the agent of a new version. For details about how to check the current agent version, see Checking the Agent Status.

The agent of a new version has the following statuses:

• Running: The Agent is running properly with monitoring data properly reported.
• Not installed:
  • The Agent has not been installed. For details about how to install the Agent, see section of agent installation in the Cloud Eye User Guide.
  • If the Agent has been installed, but the agency has not been configured, configure the agency based on How Do I Configure an Agency?
  • If the Agent has been installed, but the network configuration is abnormal, rectify the fault by referring to Checking/Modifying the DNS and Security Group Configurations.
• Stopped:
  • The Agent is manually stopped. For details about how to start the Agent, see Managing the Agent.
• Faulty: The Agent failed to send a heartbeat message to Cloud Eye for three consecutive minutes. In this case:
  • If the Agent domain name cannot be resolved, rectify the fault by referring to Checking/Modifying the DNS and Security Group Configurations.
  • The account is in arrears.
  • If the Agent process is faulty, restart the Agent. For details about how to restart the Agent, see Managing the Agent. If the fault persists after the restart, the Agent files may be damaged. In this case, reinstall the Agent. For details, see Installing and Configuring the Agent.
  • The server time is inconsistent with the local standard time.
  • If the DNS server is not a Huawei Cloud DNS server, run the dig domain-name command to obtain the IP address of agent.ces.myhuaweicloud.com resolved by the Huawei Cloud DNS server over the intranet, and then add the IP address to the corresponding hosts file. For details about the private DNS addresses provided by Huawei Cloud, see What Are Huawei Cloud Private DNS Server Addresses?
  • Upgrade the Agent to the latest version.