What Should I Do If the Agent Status Is Faulty?

The OS monitoring Agent sends a heartbeat message to Cloud Eye every minute. If Cloud Eye has not receive any heartbeat messages for 3 minutes, Agent Status becomes Faulty.

The possible causes are:

• The domain name of the Agent cannot be resolved. Check whether the DNS server address is correct by referring to Modifying the DNS Server Address and Adding Security Group Rules. If it is, check that the Agent is correctly configured by referring to (Optional) Manually Configuring the Agent.
• The account is in arrears.
• The Agent process is faulty. In this case, restart the Agent by referring to Managing the Agent. If the Agent cannot be restarted, related files may have been deleted by mistake and you need to reinstall the Agent.
• The server time is inconsistent with the local standard time.
• The log path varies depending on the Agent version.

  The log paths are as follows:

  • Linux

    New version: /usr/local/uniagent/extension/install/telescope/log/ces.log

    Earlier version: /usr/local/telescope/log/ces.log

  • Windows

    New version: C:\Program Files\uniagent\extension\install\telescope\log\ces.log

    Earlier version: C:\Program Files\telescope\log\ces.log

• If the DNS server is not a Huawei Cloud DNS server, run the dig domain-name command to obtain the IP address of agent.ces.myhuaweicloud.com resolved by the Huawei Cloud DNS server over the intranet, and then add the IP address to the corresponding hosts file. For details, see What Are Huawei Cloud Private DNS Server Addresses?