Obtaining the Historical Incidents

incident_id

String

Yes

Definition:

Incident ticket No.

Constraints

String

Range:

Length: 1 to 50 characters

Default Value:

N/A

count_filters

Array of CountFilterV2

No

Definition:

Filter for counting the number of service tickets.

Constraints

Array length: 0 to 10

Range:

N/A

Default Value:

N/A

fields

Array of String

No

Definition:

Fields returned by the API.

Constraints

Array length: 0 to 100

Range:

N/A

Default Value:

N/A

group_by_filter

ObjectFilterV2 object

No

Definition:

Group filter

Constraints

Array length: 0 to 20

Range:

N/A

Default Value:

N/A

int_filters

Array of ObjectFilterV2

No

Definition:

Integer filter

Constraints

Array length: 0 to 20

Range:

N/A

Default Value:

N/A

string_filters

Array of ObjectFilterV2

No

Definition:

Condition filter.

Constraints

Array length: 0 to 20

Range:

N/A

Default Value:

N/A

sort_filter

ObjectFilterV2 object

No

Definition:

Sorting filter.

Constraints

Array length: 0 to 10

Range:

N/A

Default Value:

N/A

condition

String

No

Definition:

Expression. Complex expressions may contain parentheses (), ampersands (&), or vertical bars (|).

Example: (filterName1 & filterName2) | filterName3.

filterName*: obtained from string_filters ObjectFilter.name.

If this parameter is empty, the preset value of the condition in string_filters is AND.

Constraints

String

Range:

Length: 1 to 10,000 characters

Default Value:

N/A

name

String

No

Definition:

Filter name, which is used for the concatenation of condition expressions.

Constraints:

String

Range:

0 to 255

Default value:

N/A

filters

Array of ObjectFilterV2

No

Definition:

Statistics quantity filter.

Constraints:

Array length: 0 to 10

Range:

N/A

Default value:

N/A

name

String

No

Definition:

Filter name, which is used for the concatenation of condition expressions.

Constraints:

String

Range:

0 to 255 characters

Default value:

N/A

field

String

Yes

Definition:

Field key. For details about the value, see Table 5.

Constraints:

String

Range:

0 to 255 characters

Default value:

N/A

operator

String

Yes

Definition:

Operator. The value can be in/like/startwith/endwith/=/!=/>/<.

Constraints:

String

Range:

0 to 20 characters

Default value:

N/A

values

Arrays of String

Yes

Definition:

Values to be filtered. The values can be strings, timestamps, enumerations, and integers, which are transferred in character strings.

Constraints:

Array length: 1 to 1,024 characters

Element length:

Minimum length: 0 character

Maximum length: 1,024 characters

Range:

N/A

Default value:

N/A

group

String

No

Definition:

Group query information.

Constraints

String

Range:

0 to 255 characters

Default value:

N/A

match_type

String

No

Definition:

Matching mode.

Constraints:

String

Range:

0 to 255 characters

Default value:

N/A

priority_type

String

No

Definition:

Priority processing mode.

Constraints:

String

Range:

0 to 255 characters

Default value:

N/A

provider_code

String

No

Definition:

Service ID. The fixed value is 049.

Range:

Length: 0 to 256 characters

Default Value:

049

error_code

String

No

Definition:

Request response code. The value ranges from 0000 to 9999. The value is 0 in normal cases.

Range:

Length: 0 to 256 characters

Default Value:

0

error_msg

String

No

Definition:

Response description for a request.

Range:

Length: 0 to 256 characters

Default Value:

N/A

data

CocListHistoryResponseDataV2 object

No

Definition:

Interface response details.

Range:

N/A

Default Value:

N/A

total

Long

No

Definition:

Total operation records of incident tickets returned by the API.

Range:

1-9999999999999

Default Value:

N/A

info

Arrays of CocTicketHistoryBaseInfo

No

Definition:

History information.

Range:

Array length: 0 to 1,024 characters

Default Value:

N/A

action

String

No

Definition:

Action operation type.

Range:

Length: 0 to 255 characters

Default Value:

N/A

action_name_zh

String

No

Definition:

Action name (Chinese).

Range:

Length: 0 to 255 characters

Default Value:

N/A

action_name_en

String

No

Definition:

Action name (English).

Range:

Length: 0 to 255 characters

Default Value:

N/A

operator

String

No

Definition:

Operator ID.

Range:

Length: 0 to 255 characters

Default Value:

N/A

status

String

No

Definition:

Current status.

Range:

Length: 0 to 255 characters

Default Value:

N/A

start_time

String

No

Definition:

Start time of an operation.

Range:

Length: 0 to 1,000 characters

Default Value:

N/A

stop_time

String

No

Definition:

End time of an operation.

Range:

Length: 0 to 1,000 characters

Default Value:

N/A

comment

String

No

Definition:

Remarks.

Range:

Length: 0 to 255 characters

Default Value:

N/A

enum_data_list

Arrays of TicketInfoEnumData

No

Definition:

Enumerated values.

Range:

Array length: 0 to 1,024 characters

Default Value:

N/A

prop_id

String

No

Definition:

Field key.

Range:

Length: 0 to 255 characters

Default Value:

N/A

biz_id

String

No

Definition:

Enumerated key.

Range:

Length: 0 to 255 characters

Default Value:

N/A

name_zh

String

No

Definition:

Chinese name.

Range:

Length: 0 to 255 characters

Default Value:

N/A

name_en

String

No

Definition:

English name.

Range:

Length: 0 to 255 characters

Default Value:

N/A

200

Request result is returned.

For more status codes, see Status Codes.

400

The server failed to process the request.

For more status codes, see Status Codes.