Help Center/ Cognitive Engagement Center/ API Reference/ Chatbot Management Interface Reference/ Querying the Offline Analysis of Outbound Call Failure Causes
Updated on 2023-09-27 GMT+08:00
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Querying the Offline Analysis of Outbound Call Failure Causes

Interface Method

The request method must be set to POST.

URL

https://IP:PORT/oifde/rest/api/queryRbtRecognitionResult

Request

Table 1 Parameters in the request body

Parameter

Type

Position

Mandatory

Description

beginTime

Long

Body

Yes

Millisecond timestamp of the query start time.

NOTICE:

To ensure efficiency, the interface data is stored in different tables by month. Only the table of the month corresponding to the start time is queried.

endTime

Long

Body

Yes

Millisecond timestamp of the query end time.

tenantId

String

Body

Yes

Tenant ID.

pageNum

Integer

Body

No

Number of pages to be queried. The value starts from 1. The default value is 1.

pageSize

Integer

Body

No

Number of records on each page. The maximum value is 1000. The default value is 1000.

authToken

String

Body

Yes

Authentication token.

For details, see C3 OIAP Interface Authentication.

Response

Parameter

Type

Position

Mandatory

Description

rbtRecognitions

RbtRecognition[]

Body

Yes

Analysis of the outbound call failure cause.

total

Integer

Body

Yes

Total number.

pageSize

Integer

Body

Yes

Number of records on each page.

pageNum

Integer

Body

Yes

Page number, starting from 1.
Table 2 RbtRecognition

Parameter

Mandatory

Type

Description

rbtRecognitionId

Yes

Long

Result ID.

callId

Yes

String

Chatbot access volume.

fileName

Yes

String

Recording file drive path.

callerNo

Yes

String

Calling number.

calleeNo

Yes

String

Called number.

agentId

Yes

Integer

Agent ID.

recordBeginTime

Yes

Long

Recording start time.

recordEndTime

Yes

Long

Recording end time.

callType

Yes

Integer

Call type. The fixed value is 7, indicating manual outbound call.

mediaType

Yes

Integer

Media type. The fixed value is 5, indicating voice.

vdnId

Yes

Integer

CTI VDN ID.

tenantId

Yes

String

Tenant ID.

callCenterId

Yes

Integer

CTI call center ID.

releaseCause

Yes

Integer

Release cause. For details, see the CTI product documentation.

beginTime

Yes

Long

Result input time.

endTime

No

Long

Result update time.

result

No

Integer

For details, see Table 3.

asrTransResult

No

String

ASR result.

confirmedResult

No

String

Manual confirmation result.

confirmStatus

Yes

Integer

Manual confirmation status.

remark

No

String

Remarks.

locationId

Yes

Integer

Recording node, which is used when the CTI pool is used.

updateTime

No

Long

Modification time.
Table 3 Failure causes

Code

Cause

-1

The recording file name is incorrect.

-2

Failed to download the recording.

-3

Failed to request ASR.

-4

Failed to obtain ASR.

-5

Failed to obtain the intention recognition result.

101

The called number does not exist.

102

The called party has powered off.

103

The called party is busy.

104

The calling number is suspended on arrears.

105

The called number is suspended.

106

The called party is busy and the call has been registered the call waiting service.

107

The called party is busy and the call has not been registered the call waiting service.

108

The called party is unreachable.

109

The called party has subscribed to the call transfer service.

110

The international call is barred.

111

The called party does not answer the call for a long time.

112

The called party has enabled the inbound call barring function.

113

The line of another carrier is faulty.

114

The called party cannot be connected and the inbound call notification function is enabled.

Example

  • Request 
    {
	"beginTime": 1631203200000,
	"endTime": 1631289540000,
	"tenantId": "xxxxxx",
	"pageNum": 1,
	"pageSize": 100,
	"authToken": "xxxxxxxxxx"
}
  • Response 
    {
  "rbtRecognitions": [
    {
      "rbtRecognitionId": 953730645354352640,
      "callId": "xxxxxxx-xxxx",
      "fileName": "Y:\\268\\0\\20210908\\2608\\xxxx.V3",
      "callerNo": "xxxxxxx",
      "calleeNo": "xxxxxxx",
      "agentId": 1234,
      "recordBeginTime": 1631240233000,
      "recordEndTime": 1631067449000,
      "callType": 7,
      "mediaType": 5,
      "vdnId": 123,
      "tenantId": "123456789",
      "callCenterId": 1,
      "releaseCause": 531,
      "beginTime": 1631241600000,
      "endTime": 1631241730000,
      "result": 105,
      "asrTransResult": null,
      "confirmedResult": null,
      "confirmStatus": 0,
      "remark": null,
      "locationId": 0,
      "updateTime": 1631241730000
    }
  ],
  "total": 1,
  "pageSize": 100,
  "pageNum": 1
}