Multimedia Message
- Identifier:
- Function:
This event indicates that an agent receives a multimedia session message.
- Additional information:
content: message object in JSON format. The following fields are contained:
callid: call ID.
caller: calling number.
called: called number.
feature: call type, where 0 indicates a common inbound call and 7 indicates a common outbound call.
type: media type of the call, either assistant call or main call.
message: content of the message to be sent.
mediaAbility: media capability, where 1 indicates voice, 2 indicates video, 3 indicates audio and video, 5 indicates text, and 6 indicates H5 video.
- Example:
{"eventType":"AgentEvent_MessageData","workNo":"211","content":{"callid":"1552038964-16797222","caller":"88880022","called":"20012","feature":0,"type":"main","message":"testmessage","mediaAbility":"5","jsonKey":["callid","caller","called","feature","type","message","mediaAbility"]},"jsonKey":["eventType","workNo","content"]}
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