Inbound Call Notification
- Identifier
- Function
- Additional information
skillName: skill queue name.
skillId: skill queue ID.
caller: calling number.
called: called number.
lastReleaseAgentId: ID of the agent who released the call last time.
mediaType: media type.
releaseAndReQueueCount: number of times the call is released by an agent and rerouted.
releaseAndReQueueCallFlag: whether the call is rerouted after being released by an agent. The options are 0 (no) and 1 (yes).
- Example
{"eventType": "AgentEvent_Incoming_CallInfo","workNo": "56020","content": {"callId": "1669951418-12166","skillName": "defaultVideoSkill","skillId": 1, "caller": "88880165","called": "310300","lastReleaseAgentId": 65535,"mediaType": 19,"releaseAndReQueueCount": 0,"releaseAndReQueueCallFlag": 0}}
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