Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ Outbound Call Failure Cause Detected
Updated on 2023-09-27 GMT+08:00
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Outbound Call Failure Cause Detected

  • Identifier

    OUTBOUND_DETECT_EVENT

  • Function

    The agent receives the outbound call failure cause code and failure cause.

  • Additional information

    callid: call ID.

    detect: outbound call failure cause code. The accuracy depends on the cause code in the signaling returned by the core network or gateway. For details, see Table 3.

    desc: description of the outbound call failure cause.

  • Example

    {"message":"success","event":{"eventType":"OUTBOUND_DETECT_EVENT","workNo":"464","content":{"callId":"1589167025-134428","detect":1552,"desc":"The calling number is not allowed to make a call."}},"retcode":"0"}