Querying Call Status (queryCallState)

Scenario

This interface is invoked to query the call status.

Method

POST

URI

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/queryCallState (For example, the domain name is service.besclouds.com.)

Request Description

**Table 1** Request header parameters
No.	Parameter	Type	Mandatory or Not	Description
1	X-APP-Key	String	No	App key, which is the user ID.
2	Authorization	String	Yes	Authentication field. The format is Bearer {Value of AccessToken* returned by the tokenByAkSk interface}. (A space is required after Bearer*.)

**Table 2** Request body parameters
No.	Parameter	Type	Mandatory or Not	Description
1	callSerialNo	String	Yes	Call SN. Length limit: string (50)

Response Description

Status code: 200

**Table 3** Response body parameters
No.	Parameter	Type	Mandatory or Not	Description
1.1	retCode	String	Yes	Return code. The value 0 indicates success, and other values indicate failure. 1: Failed to query the status. 3: The format of the call SN is incorrect.
1.2	retMsg	String	Yes	Failure cause.
1.3	result	Object	No	Result content.
1.3.1	state	Number	No	Call status. 0: to be called 1: calling 2: talking 3: ended Length limit: number (1)
1.3.2	reasonCode	Number	No	Code of the reason for ending a call. The value ranges from 0 to 65535. 0: The call ends and the called party hangs up. 1: The call ends and the calling party hangs up. 2: The outbound call fails to be made to the calling party. 3: The called party fails to be called. 4: The calling party does not answer the call. 5: The called party does not answer the call. 6: Failed to initiate the call. xxx: Other exceptions occur. Length limit: number (5) For details about reason codes for ITA bidirectional calls, see Table 4.
1.3.3	callData	String	No	Call data customized by a third party. Length limit: string (1024)
1.3.4	caller	String	No	Calling number. Length limit: string (32)
1.3.5	called	String	No	Called number. Length limit: string (32)
1.3.6	startTime	String	No	Start time of an outbound call. The value is a timestamp, for example, 1572794607000.
1.3.7	endTime	String	No	Call end time, which is a timestamp, for example, 1572794607000.
1.3.8	callerPresent	String	No	CLIP number. Length limit: string (32)
1.3.9	agentPresent	String	No	CLIP number displayed to the customer manager.

**Table 4** Reason codes for ITA bidirectional calls
retCode	Description
0	N/A
1	The number cannot be found.
2	Failed to route to the network.
3	Failed to route to the destination.
4	Special messages are sent.
5	Incorrect trunk prefix.
6	The channel cannot be accessed.
7	A channel has been created.
8	Preemption.
9	Preemption reservation.
16	Normal call clearance.
17	The user is busy.
18	No answer.
19	No user answers the call.
20	The user is unreachable.
21	Call rejected.
22	The number has been changed.
23	Redirection.
25	The switching route is incorrect.
26	No user permission.
27	The target is disordered.
28	Invalid number format.
29	Rejected by the device.
30	Status query.
31	Normal.
34	Unreachable route.
38	Poor network quality.
39	Service out of connection.
40	Connecting.
41	Temporarily failed.
42	The device is congested.
43	Discarded information.
44	The channel cannot be accessed.
46	Call blocked.
47	No available resource.
49	Invalid quality.
50	The device is not reserved.
53	Outbound calls barred within the CUG.
55	Inbound calls barred within the CUG.
57	No permission for transmission.
58	Invalid transmission.
62	The levels are inconsistent.
63	Invalid service.
65	Transmission cannot be performed.
66	The channel cannot be implemented.
69	Invalid device.
70	Valid transmission.
79	The CV service is not configured.
81	An invalid value is referenced.
82	The channel does not exist.
83	The ID does not exist.
84	The call ID does not exist.
85	No call is suspended.
86	Anonymous call.
87	The CUG has no member.
88	Incompatible destination.
90	The CUG does not exist.
91	Invalid network.
95	Invalid information.
96	Not hosting element.
97	Type not found.
98	The information is not implemented.
99	The information element does not exist.
100	Invalid information element.
101	Inconsistent call status.
102	The timer times out.
103	The parameter does not exist.
110	The message contains unidentified parameters.
111	Protocol error.
127	Unspecified interaction.

Status code: 400
Incorrect request. Check the request path and parameters.
Status code: 401
Unauthorized operation. 1. Check whether you have purchased related services. 2. Contact customer service to check the status of your account.
Status code: 404
The requested content is not found. Check the request path.
Status code: 500
Business failure. Check the values of parameters in the request.

Error Codes

None

Example

Scenario: Query call status.

Request header:

x-app-key:9******************************3  
Authorization:Bearer e******************************e  
Content-Type:application/json

Request parameters:

{
	"callSerialNo": "645735364434067472"
}

Response header:

{
	"connection": "keep-alive",
	"content-type": "application/json;charset=UTF-8"
}

Response parameters:

{
	"retMsg": "Query call state successfully",
	"retCode": "0",
	"result": {
		"caller": "88889050",
		"called": "88889060",
		"callerPresent": "640003",
		"startTime": 1621823865000,
		"state": 3,
		"reasonCode": 0,
		"agentPresent": "640060",
		"endTime": 1621823872000
	}
}

Parent topic: Agent Bidirectional Calls

Previous topic: Querying Call History Records (queryCallDetailRecord)

Next topic: Obtaining the Recording File URL (getRecordingAddress)