Answering a Call
Prerequisites
- The agent has signed in.
- The agent has received the AgentEvent_Ringing event.
Description
This interface is used by an agent to answer a voice call.
Interface Method
The request method must be set to PUT. This interface supports only the PUT method.
URI
https://ip:port/agentgateway/resource/voicecall/{agentid}/answer?{callid=XXXX}
In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.
No. |
Parameter |
Data Type |
Mandatory (Yes/No) |
Description |
---|---|---|---|---|
1 |
agentid |
string |
Yes |
Agent ID. The value ranges from 101 to 59999. |
2 |
callid |
string |
No |
Call ID. During a multimedia call, multiple call IDs exist. The call ID must be carried in the call response. |
Method Name in Logs
answer
Request Description
- Message header
Table 2 Parameters in the request message header No.
Parameter
Value Type
Mandatory (Yes/No)
Description
1
Content-Type
string
Yes
Coding mode of the message body. The default value is application/json; charset=UTF-8.
2
Guid
string
Yes
GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).
Response Description
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
1 |
message |
string |
Description. |
2 |
retcode |
string |
Error code. The options are as follows: 0: success Other values: failure |
3 |
result |
object |
Reserved field. |
Triggered Event
- AgentEvent_Talking
Error Code
- 100-006
- 100-007
- 200-002
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbot