Help Center/ Customer Engagement Center/ API Reference/ Adapter Class Interface Reference/ Interface Description/ Data Access Interfaces/ Web Channel/ Querying Recommended Common Phrases
Updated on 2025-11-13 GMT+08:00
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Querying Recommended Common Phrases

Function

This interface is invoked to query recommended common phrases based on keywords entered by users.

Usage Description

  • Prerequisites

    The web channel configuration has been correctly created.

Interface Prototype

Table 1 Interface prototype description

Method

POST

URL

https://{IP address}:{Port number}/service-cloud/rest/webadapter/v1/webadapterfacade/queryPhraseByKeyword

{IP address}:{Port number} indicates the IP address and port number of the NSLB exposed externally.
Table 2 Request header parameters

Parameter

Mandatory or Not

Type

Default Value

Description

Content-Type

Yes

String

None

The value is fixed at application/json; charset=UTF-8.

Cookie

Yes

String

None

During page integration, the CC-Messaging writes the value of ccmessaging-token to browser cookies through the request response. When invoking this interface independently, ensure that the cookie in the request header contains ccmessaging-token=xxx, where xxx indicates the value of ccmessaging-token.

Request Parameters

Parameter

Mandatory or Not

Type

Description

strContent

Yes

String

Keywords.

locale

Yes

String

Language. The options are zh, en, th, and pt.

Response Parameters

Parameter

Mandatory or Not

Type

Description

resultCode

Yes

String

Interface response code. The value 0 indicates success.

question

Yes

Array

Recommended common phrases.

Example

  • Request 
    POST /service-cloud/rest/webadapter/v1/webadapterfacade/queryPhraseByKeyword

host: 10.10.10.2:18446
connection: Keep-Alive
x-forwarded-for: 10.10.10.3, 10.10.10.4
x-real-ip: 10.10.10.5
content-length: 401
remote-host: 10.10.10.6
user-agent: java/socket
content-type: application/json; charset=utf-8
cookie: JSESSION*****#*#*****3
ccmessaging-token: ********
accept: */*
  • Response 
    {"resultCode":"xxxxx",""question":["xxx","xxx"]}
Parent topic: Web Channel