Closing and Deleting an Incident

Scenario

This topic describes how to close and delete an incident.

• Closing an incident: If an incident has been handled, the issue has been resolved, or the fault no longer exists, you can close the incident.
• Deleting an incident: You can delete an incident in the following scenarios. Note that deleted incidents cannot be recovered.
  • The incident is invalid or irrelevant.
  • The incident is duplicate.
  • The incident has expired or been classified as historical, and there is no need to retain the incident data or record or no further action is required.

Closing and Deleting an Incident

1. Log in to the SecMaster console.
2. Click in the upper left corner of the management console and select a region or project.
3. Click in the upper left corner of the page and choose Security & Compliance > SecMaster.
4. In the navigation pane on the left, choose Workspaces > Management. In the workspace list, click the name of the target workspace.
   Figure 1 Workspace management page
   

5. In the navigation pane on the left, choose Threats > Incidents.
   Figure 2 Accessing the Incidents page
   

6. On the Incidents page, close or delete an incident.

   Table 1 Managing incidents

   Operation	Description
   Closing an Incident	Locate the row that contains the target incident and click Close in the Operation column. To close multiple incidents, select them in the incident list and click Close above the list. In the confirmation dialog box, select Reason for, enter Close Comment, and click OK. Check the incident status: In the navigation pane on the left, choose Threats > Incidents. If the Status of the incident is Closed, the incident is closed.
   Deleting an Incident	On the Incidents page, locate the row that contains the target incident and click Delete in the Operation column. To delete multiple incidents, select the target incidents in the incident list and click Delete above the list. In the dialog box displayed, click OK. Check whether the incident has been deleted: In the navigation pane on the left, choose Threats > Incidents. On the displayed page, if no information about the deleted incident is displayed, the incident is successfully deleted. NOTE: Deleted incidents cannot be restored. Exercise caution when deleting an incident.