Help Center/ Partner Center/ User Guide/ Cloud Solution Providers/ Financial Information/ Repayment
Updated on 2024-03-20 GMT+08:00
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Repayment

After you set the budget for your customer and the customer purchase products and services on Huawei Cloud, Huawei Cloud will generate and send you the bill and deducts the fee from your account balance to repay the bill. Huawei Cloud generates the bill at the fifth day of each month, and the billing cycle is one calendar month by default. If your account balance is insufficient, you can top up your account online or transfer money to repay the bill.

Online Payment

  1. Use your account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. On the top navigation, select Sales > Financial Information > Partner Bills.
  4. In the Amount Due area, click Repay.

    The Repay page is displayed.

  5. Click the Online Payment tab, specify the amount and click Repay.

  6. On the online payment page, specify the credit card information and click Pay.

    After the repayment is successful, the Account Statements page is displayed. You can view the top-up records and repayment records.

Bank Transfer

  1. Use your account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. On the top navigation, select Sales > Financial Information > Partner Bills.
  4. In the Amount Due area, click Repay.

    The Repay page is displayed.

  5. Click Bank Transfer for Payment Method.

    You need to submit a service ticket to Huawei after you transfer money to the standard top-up account. For details about how to create a service ticket, see Creating a Service Ticket.

    • You can view the top-up account information on the invoices issued to you or Billing Center. The Billing Center displays only the latest top-up account information. The top-up accounts on the historical invoices may be different.
    • To ensure timely and accurate payment confirmation, please make your payments based on the account and currency information on the invoice, and specify the invoice number.
    • The money will be transferred to a top-up account in two or three days within the same country/region. Cross-country or cross-regions transfers take longer. Contact your bank to learn the details. Contact your bank to learn about the detailed banking procedures and money arrival time.

  6. After you transfer the money to the top-up account, perform the following steps to create a service ticket.

    1. Click please submit a service ticket to go to the Create Service Ticket page. For details about how to submit a service ticket, see Submitting a Service Ticket.
    2. Enter the bank transfer information.

      The receipt will be recorded under the currently logged-in user by default. If there are any special circumstances, please specify them in Problem Description.

    3. Upload the bank transfer certificates and submit the service ticket. After the bank transfer is successful, Huawei Cloud will top up your account upon the request from the service ticket within three working days.

Other Operations

  • Click Unpaid Bills. On the displayed dialog box, you can view the unpaid bills.

    Overdue bills will affect your credit on Huawei Cloud. Please make the payment timely to avoid service interruption.

  • Click Payment record. You can view the repayment records on the Account Statements page.
Parent topic: Financial Information