Managing Invited Customers

After a partner sends an invitation link to a customer, the partner can view the customer association status and manage the invited customer.

For a customer in the Association failed state, you can place the cursor on Click to enlarge after Association failed to query the failure cause.

Association Failure Causes and Suggested Operations

Message	Suggested Operation
The system is busy. Try later.	Contact the customer service.
The invitation link does not exist.	Send the invitation email again.
The invitation link has expired.	Send the invitation email again.
The invitation code has been used.	Send the invitation email again.
The invitation link has been used.	Send the invitation email again.
Prepaid partners cannot develop customers in reseller model.	Send the invitation email again.
Failed to associate with the partner because the customer has been registered by another partner.	The customer cannot be associated with a partner in this condition.
Failed to set the customer to a partner's customer because the customer is already a partner or is applying for becoming a partner.	The customer cannot be associated with a partner in this condition.
Failed to associate with the partner because the customer already associates with another partner.	The customer cannot be associated with a partner in this condition.
Failed to associate with the partner because the customer has a special contract.	The customer cannot be associated with a partner in this condition.
Failed to associate with the partner because the customer uses a Huawei internal account.	The customer cannot be associated with a partner in this condition.
Failed to associate with the partner by reseller model because the customer has its enterprise master account.	The customer cannot be associated with a partner by reseller model.
Failed to associate with the partner by reseller model because the customer has its enterprise member account associated with the enterprise master account. To associate with the partner by reseller model, disassociate from the enterprise master account.	The customer cannot be associated with a partner by reseller model.
According to your signed relationship with Huawei, some of the customers cannot be associated by referral model. It is recommended that you associate them by reseller model.	The customer cannot be associated with a partner by referral model. Suggest the customer to associate with the partner by reseller model.
According to your registration country, some of the customers cannot be associated by referral model. It is recommended that you associate them by reseller model.	The customer cannot be associated with a partner by referral model. Suggest the customer to associate with the partner by reseller model.
Failed to associate with the partner because the customer has a consumption record.	Remind the customer to submit a service ticket or contact the customer service to associate with the partner.
Failed to associate with the partner because the top-up account has a balance and the outstanding invoice amount is greater than the limit.	Remind the customer to submit a service ticket or contact the customer service to associate with the partner.
Failed to associate with the partner because the customer registration time exceeds the limit.	Remind the customer to submit a service ticket or contact the customer service to associate with the partner.
Failed to associate with the partner because the customer has overdue payment.	Remind the customer to top up the account and repay the overdue payment and then submit a service ticket or contact the customer service to associate with the partner.
Failed to associate with the partner by reseller model because the bill run of the customer's credit account is created and the account has overdue payment.	Remind the customer to repay all the overdue payment and then submit a service ticket or contact the customer service to associate with the partner.

Resending an invitation email

If a pre-registered customer is not associated with your account within the validity period of the invitation email, you need to send a new invitation email to the customer.

Log in to Huawei Cloud as a partner.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
On the top navigation bar, select Sales > Customer Business > Customer Development.
Click the History Records tab.
Sort out customers whose status is Expired and click Resend Invite in the Operation column to send new invitations to these customers.

You can also select multiple customers and click Resend Invite on the top of the customer list to send new invitations to these customers in one batch.
In the Resend Invite dialog box, confirm the customer information and click OK.

Viewing Invited Customers

On the History Records page, you can view customers who have received your invitations and those who have accepted your invitations and registered with Huawei Cloud.

Log in to Huawei Cloud as a partner.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
On the top navigation bar, select Sales > Customer Business > Customer Development.
Click the History Records tab.
Set search criteria to query for the invited customers to be viewed.
You can sort invited customers by Customer Name, Account Name, Custom Tag, Email, Invitation Method, or Status.
Click to view information about invited customers.

Exporting Invited Customers

You can export the records of all invited customers.

Log in to Huawei Cloud as a cloud solution provider.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
On the top navigation bar, select Sales > Customer Business > Customer Development.
Click the History Records tab.
Click Export All to export records of all invited customers.