Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor's Resellers/ Customer Business/ Customer Management/ Managing Customer Associations
Updated on 2024-09-06 GMT+08:00
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Managing Customer Associations

You can disassociate from customers associated in the reseller model and process disassociation requests initiated by customers.

  • Only partners assigned to the Administrator role can disassociate from their customers.

Precautions

  1. If a customer has initiated a dissociation request, you must wait three months before you can submit another request.
  2. You can request to disassociate from a customer only once within three months.
  3. You cannot disassociate from an enterprise master if this enterprise master has been associated with any independent accounting member.
  4. If you need to disassociate from a customer whose account has been manually frozen, you need to unfreeze the customer account first.
  5. You cannot disassociate from a customer if this customer has any reserved instance that has not expired or any partner support plan product.

Dissociating from Customers

  1. Log in to Huawei Cloud as a reseller.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. On the top navigation bar, select Sales > Customer Business > Customer Management.
  4. In the customer list, select a customer and click More > Disassociate in the Operation column.

  5. If the account passes the check, select I understand the preceding statement and confirm to disassociate from the partner account, and click Disassociate.

    If the account fails the check, handle the failed items as prompted. Then check the account again.

    The Disassociate dialog box is displayed.

  6. Enter the reason and click OK.

    A message is displayed indicating that the request for disassociating from the customer has been submitted. The customer will respond to your disassociation request and you will be notified of the disassociation progress as soon as possible.

    If you have enabled the verification code function, a verification code is required.

Other Operations

You can query association and disassociation records, and process the disassociation requests initiated by customers.

  1. Log in to Huawei Cloud as a reseller.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the navigation pane on the left, choose Customer Business > Customer Management.
  4. Click Manage Association Records in the upper part of the page.

  5. Query association or disassociation records as needed.

    Click Agree or Reject in the Operation column.

    If you have enabled the verification code function, a verification code is required.

Parent topic: Customer Management