Querying Customers

Procedure

1. Sign in to Huawei Cloud as a partner.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. On the top navigation bar, select Sales > Customer Business > Customer Management.
4. Set search criteria to search for customers

   You can search for customers by customer name, account manager name, expenditure in this month, resource expiration date, mobile number, or customer tag.

   

   

   • Click the eye icon next to a header to view complete contents in the column. The content is hidden by default. For example, you can click the eye icon next to Email to view complete email addresses.
   • Click Manage Association Records to view historical association and disassociation records and process disassociation requests of customers.

5. Click the account name of the customer you want to view. Then, on the displayed page, view the customer details.

   

   

   • You can click Assign Account Manager to assign an account manager for the customer. If a customer has been assigned with an account manager, you can click the account manager name to change the account manager for the customer as needed.
   • You can unfreeze or freeze the account and resources for the customer if you have required permissions.
   • You can click Request Authorization to apply for authorization (from the customer) to perform operations for the customer.
   • You can click Association Management and select View Association Requests from the drop-down list to view association records and manage association relationships for the customer. You can also click Disassociate from the drop-down list to disassociate from the customer.
   • On the Overview tab, you can view customer budget usage and click Set Budget to set a monthly or one-off budget for the customer if you have required permissions.
   • On the Overview tab, you can click the number under Unpaid Orders or All Orders to view order information. You can click Place Order on Customers' Behalf to place orders for resale customers if you have required permissions.
   • On the Overview tab, you can view the customer's resources to be expired. You can click All Resources to view all resources, including yearly/monthly resources, pay-per-use resources, reserved instances, and savings plans and click Expire in 7 Days, Expire in 15 Days, or Expire in 30 Days view resources that are going to be expired. You can click Perform O&M Operations on Customers' Behalf to obtain customer authorization to perform operations on these resources for the customer as needed.
   • On the Overview tab, you can view expenditure analysis and rankings. You can click View Expenditure to view expenditure details, click Month-to-Date Expenditures to view expenditure details of this month, click Expenditure Last Month to view expenditures of last month, or click the icon next to Expenditure Change to view expenditure graphs.
   • On the Resources tab, you can view and export yearly/monthly resources, pay-per-use resources, and savings plans.
   • On the Basic Information tab, you can click Account Manager History to view the account managers assigned to the customer.

Other Operations

A partner can perform the following operations on the Customer Management page:

• Choose Export > Export Selected to export all the customers of the partner.
  

  • Only the administrator can export the customer list. If other operators need to export the customer list, contact the administrator.
  • When using the export function of Partner Center, please note that any sensitive information, such as customer names, mobile numbers, and email addresses, will be anonymized.
• Choose Export > View Export. On the Export History page, click Download in the Operation column to download and view the exported customers.
• Click More > Disassociate to disassociate from a customer.
• Click View Orders to view all orders of a customer.
• Choose More > View Resources to view a customer's pay-per-use and yearly/monthly resources. For details, see Viewing a Customer's Resources.
• Click More > Customer Spend to view all expenditure details of a customer.
• Choose More > Assign Account Manager to assign an account manager to a customer. For details, see Assigning an Account Manager for a Customer.