Freezing Customer Accounts and Resources

Impacts of Account Freezing

• Impacts of Freezing Accounts

  If customer's account is frozen, the customer cannot buy, renew, or change resources, and provisioned resources may be unavailable, but still incur fees.

  The following table describes the impacts on a reseller customer after its account is frozen.

  Operation Type	Supported Operations	Operations Not Supported
  Operations on yearly/monthly cloud services	Unsubscribing from resources Modifying resource names	Purchasing resources Modifying specifications Renewing subscription to resources Changing yearly/monthly resources to pay-per-use resources Operations on resources Deleting resources
  Operations on pay-per-use cloud services (operations on pay-per-use instances and spot instances)	Modifying resource names Viewing resource information	Purchasing resources Modifying specifications Changing pay-per-use resources to yearly/monthly resources Operations on resources Deleting resources

• Impacts of Freezing Accounts and Resources

  In addition to the account freezing, resources are also frozen and enter the retention period. During the retention period, customers cannot access or use the frozen cloud service resources. Cloud service resources and data stored will be retained, and the frozen resources will not incur fees.

Procedure

1. Log in to Huawei Cloud as a distributor.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. On the top navigation bar, select Sales > Customer Business > Customer Management.
4. Click Freeze Account in the Operation column in the row of the target customer.
5. Select the scope.
   • Freeze the account only.

     

   • Freeze both account and resources.

     

     

     • You can authorize your resellers to freeze or unfreeze their customers' accounts or resources. For details, see Setting Account Freezing and Budget Setting Permissions for Resellers.

6. Enter the reason.
7. Click OK.

   A message is displayed indicating that the account is frozen.

   

   • If you have enabled the verification code function, a verification code is required.
   • To unfreeze the account of your reseller's customer, click Unfreeze Account in the Operation column.