Querying Customers

Procedure

1. Sign in to Huawei Cloud as a partner.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. On the top navigation bar, select Sales > Customer Business > Customer Management.
4. Set search criteria to search for customers

   You can search customers by customer name and/or reseller name.

   

   

   • You can view association and disassociation records by clicking Manage Association Records.

   • Click the eye icon next to a header to view complete contents in the column. For example, you can click the eye icon next to Email to view complete email addresses.
   • You can view all customers of your resellers on the Customer Business > Customer Management > Resellers' Customers page and filter out all customers who have or haven't been authorized by clicking in the Authorize Permissions column. For the customers who haven't been authorized, you are responsible for freezing or unfreezing accounts and setting monthly budgets from them.

5. Click the account name of the customer you want to view. Then, on the displayed page, view the customer details.

   

   

   • You can click Assign Account Manager to assign an account manager for the customer. If you need to change the account manager for a customer, you can click Account Manager: ***.

     You can click Unfreeze Account or Freeze Account to unfreeze or freeze the account and resources for the customer if you have required permissions.

   • You can click Association Management and select View Association Requests from the drop-down list to view association records and manage association relationships for the customer. You can also click Disassociate from the drop-down list to disassociate from the customer.
   • You can click Request Authorization to request permissions for performing operations on the customer's behalf.
   • On the Overview tab, you can view customer budget usage and click Set Budget to set a monthly or one-off budget for the customer if you have required permissions.
   • On the Overview page, you can view the customer's cash coupons, including available coupons and coupons that will expire in 7 days.
   • On the Overview tab, you can click the number under Unpaid Orders or All Orders to view order information. You can also click Place Order on Customers' Behalf to place orders for the customer.
   • On the Overview tab, you can view the customer's resources to be expired. You can click All Resources to view all resources, including yearly/monthly resources, pay-per-use resources, reserved instances, and savings plans and click Expire in 7 Days, Expire in 15 Days, or Expire in 30 Days view resources that are going to be expired. You can click Perform O&M Operations on Customers' Behalf to obtain customer authorization to perform operations on these resources for the customer as needed.
   • On the Overview tab, you can view expenditure analysis and rankings. You can click View Expenditure to view expenditure details, click Month-to-Date Expenditure to view expenditure details of this month, click Expenditure Last Month to view expenditures of last month, or click the icon next to Expenditure Change to view expenditure graphs.
   • On the Overview tab, you can click Add Opportunity to create an opportunity for a preregistered customer or an associated customer. You can also click the number next to Opportunities to view detailed information.
   • On the Resources tab, you can view and export yearly/monthly resources, pay-per-use resources, and savings plans.
   • On the Basic Information tab, you can click Account Manager History to view the list of historical account managers assigned to the customer.

Other Operations

A partner can perform the following operations on the Customer Management page:

• Click Set Monthly Budget to set the monthly budget for customers of the reseller model. For details, see Setting Monthly Budgets for Customers.
• Choose More > View Orders to view all orders of a customer.
• Choose More > View Resources to view a customer's pay-per-use and yearly/monthly resources. For details, see Viewing a Customer's Resources.
• Choose More > View Expenditure to view all expenditure details of a customer.
• You can set monthly budgets and unfreeze accounts for your customers on the Customers tab or for your resellers' customers on the Resellers' Customers tab.