Help Center/ Live/ Troubleshooting/ Associating Domain Names Failed
Updated on 2026-03-27 GMT+08:00
View PDF

Associating Domain Names Failed

Symptom

When you associate an ingest domain name with a streaming domain name, an error message indicating the association failure is displayed.

Possible Causes

  • Cause 1: The Subservice Type of the streaming domain name is not Cloud Live.
  • Cause 2: The Subservice Type of the ingest domain name is not Cloud Live.
  • Cause 3: The streaming and ingest domain names use origin servers in different regions.

Solution for Cause 1

If the Subservice Type of the streaming domain name is not Cloud Live, the parameters of Associate Ingest Domain are not displayed on the Basic Info page.

  1. Log in to the Live console.
  2. In the navigation pane, choose Domains, as shown in Figure 1.
    In the domain name list, check whether the Subservice Type of the streaming domain name is Cloud Live.
    • If yes, the subservice type is not the failure cause.
    • If no, the Subservice Type of the streaming domain name is Media Live. You need to create another streaming domain name and set its Subservice Type to Cloud Live.
    Figure 1 Domains

Solution for Cause 2

If you attempt to associate an ingest domain name whose Subservice Type is not Cloud Live with a streaming domain name, an error message will be displayed, indicating that domain names for using Media Live are not supported.

  1. Log in to the Live console.
  2. In the navigation pane, choose Domains, as shown in Figure 2.
    In the domain name list, check whether the Subservice Type of the ingest domain name is Cloud Live.
    • If yes, the subservice type is not the failure cause.
    • If no, the Subservice Type of the ingest domain name is Media Live. In this case, you need to create another ingest domain name and set its Subservice Type to Cloud Live.
    Figure 2 Domains

Solution for Cause 3

An ingest domain name can be associated with a streaming domain name only when their origin servers are in the same Huawei Cloud region. If not, an error message is displayed during the association, indicating that the region verification failed.

  1. Log in to the Live console.
  2. In the navigation pane, choose Domains, as shown in Figure 3.
    In the domain name list, check whether the origin server of the streaming domain name and that of the ingest domain name are in the same Huawei Cloud region (CN North-Beijing4 or AP-Singapore).
    • If yes, the region is not the failure cause.
    • If no, you need to create another ingest domain name and set its Live Origin Server to that of the streaming domain name.
    Figure 3 Domains