Help Center/ Server Migration Service/ FAQs/ Agent Installation and Startup/ Why Wasn't My Source Server Added to the SMS Console After I Configured the Agent?

Updated on 2023-10-10 GMT+08:00

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Why Wasn't My Source Server Added to the SMS Console After I Configured the Agent?

After the Agent was installed and configured on the source server, the source server information was not added to the SMS console. In this case, you need to perform the following operations:

Check whether the source server has been registered with SMS. If the source server is registered with SMS, the message "sms agent start up successfully" will be displayed on the CLIs of Windows Agent Python 2 and Linux Agent, and the message "Upload success" will be displayed in the GUI of Windows Agent Python 3.
Check whether you use the correct account to log in to the SMS console and whether the AK/SK pair of the account is entered when you start the Agent.
If the source server has been successfully registered with SMS, and the console version matches the Agent version, but no records are displayed, wait for about a minute and refresh the page.

Parent topic: Agent Installation and Startup

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