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- Service Overview
- User Guide
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FAQs
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General
- Can a Partner Support Plan Be Shared Among Multiple Users?
- What Does a Partner Support Plan Provide?
- How Do I Configure Account Permissions to Grant O&M Personnel Only the Ticket Permission but Not Other Management Permissions of the Partner Account?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- Can I Obtain Professional Services, Such As Cloud Migration and Event Management Service, Free of Charge After Purchasing a Partner Support Plan?
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General
Show all
Support Modes
HUAWEI CLOUD partners can submit technical problems they encounter when serving customers in the following modes.
|
Support Modes |
Description |
Time |
|---|---|---|
|
Service ticket |
https://console.eu.huaweicloud.com/ticket?locale=zh-cn Log in to the management console and click Service Tickets to go to the service ticket management page. |
24/7 |
|
Designated TAM (available only to the Premier partner support plan) |
HUAWEI CLOUD contact for after-sales technical support.  NOTE:
A senior technical expert, who is responsible for responding to technical issues, expedites cases, and provides guidance on cloud product architecture based on best practices. |
8/5 |
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