Updated on 2022-09-14 GMT+08:00
Support Modes
HUAWEI CLOUD partners can submit technical problems they encounter when serving customers in the following modes.
Support Modes |
Description |
Time |
|---|---|---|
Service ticket |
https://console.eu.huaweicloud.com/ticket?locale=zh-cn Log in to the management console and click Service Tickets to go to the service ticket management page. |
24/7 |
Designated TAM (available only to the Premier partner support plan) |
HUAWEI CLOUD contact for after-sales technical support.
NOTE:
A senior technical expert, who is responsible for responding to technical issues, expedites cases, and provides guidance on cloud product architecture based on best practices. |
8/5 |
Parent topic: Service Content
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