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- Service Overview
- User Guide
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FAQs
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General
- Can a Partner Support Plan Be Shared Among Multiple Users?
- What Does a Partner Support Plan Provide?
- How Do I Configure Account Permissions to Grant O&M Personnel Only the Ticket Permission but Not Other Management Permissions of the Partner Account?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- Can I Obtain Professional Services, Such As Cloud Migration and Event Management Service, Free of Charge After Purchasing a Partner Support Plan?
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General
Show all
Specifications
Partners can select a partner support plan based on their own business positioning and customer business types.
|
Support Level |
Key Feature |
Application Scenario |
|---|---|---|
|
Basic |
Common non-technical case response. |
For partners who only have service support requests |
|
Standard |
Quick case response and value-added services (such as Key Event Assurance and cloud product architecture consulting). |
For partners who have a small or medium business volume and require normal case response speed |
|
Premier |
Quickest case response, a designated technical account manager (TAM), and more value-added services (such as Key Event Assurance and cloud product architecture consulting). |
For partners who have a large business volume and require fast case response |
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