Specifications

Partners can select a partner support plan based on their own business positioning and customer business types.

**Table 1** Specifications
Support Level	Key Feature	Application Scenario
Basic	Common non-technical case response.	For partners who only have service support requests
Standard	Quick case response and value-added services (such as Key Event Assurance and cloud product architecture consulting).	For partners who have a small or medium business volume and require normal case response speed
Premier	Quickest case response, a designated technical account manager (TAM), and more value-added services (such as Key Event Assurance and cloud product architecture consulting).	For partners who have a large business volume and require fast case response