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Support Plans
Support Plans
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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Support Channels
- Billing
- price
- User Guide
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FAQs
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General
- Can a Support Plan Be Shared Among Multiple Users?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
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General
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Billing Example
Updated on 2023-03-24 GMT+08:00
Billing example for a single account
For example, a customer subscribes to the Enterprise support plan on January 1. The expenditure amount of cloud resources (excluding the support plan, professional services, and Marketplace products) in January based on the price on the HUAWEI CLOUD official website is $1,200,000 USD. The support plan fee of January is MAX[13,500, 135,000 x 10% + 315,000 x 7% + 450,000×5% + 300,000 x 3%] = $67,050 USD.
Figure 1 Billing example

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