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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Support Channels
- Billing
- price
- User Guide
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FAQs
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General
- Can a Support Plan Be Shared Among Multiple Users?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
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General
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Downgrading a Support Plan
HUAWEI CLOUD allows support plan downgrade and returns the prepaid basic support fee difference based on unused service days of the subscribed period. However, customers should not frequently change the support plan level. HUAWEI CLOUD reserves the right to reject frequent upgrades or downgrades.
Fee changes involved with the downgrade: Calculate the basic support fee surplus of the previous support plan for the remaining service period, subtract the basic support fee required by the new support plan, and the result is the prepaid basic support fee to be returned. For the incremental support fee, expenditure amounts corresponding to the service days of the old support plan and the new support plan are deducted on the monthly settlement day.
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