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Help Center/ SecMaster/ Billing/ Billing FAQs/ Where Can I Unsubscribe from SecMaster?

Where Can I Unsubscribe from SecMaster?

Updated on 2024-12-27 GMT+08:00

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If you no longer need SecMaster, unsubscribe from it or cancel it in just a few clicks.

Yearly/Monthly billing mode: a prepaid mode. You can unsubscribe from a purchased cloud service and apply for a full refund unconditionally within five days of the purchase. Each account can request five-day unconditional full refund for 10 times in a year. Handling fees are required if you unsubscribe from a service over five days after it is purchased.
Pay-per-use billing mode: Pay for what you use by the hour. This mode allows you to enable or disable resources at any time. One-click resource cancellation is also supported.

For more details about pricing and orders, go to the Billing Center.

In the standard and professional editions charged Yearly/Monthly, the asset quota and value-added packages need to be unsubscribed or canceled separately.
After all asset quotas (professional edition or standard edition) are unsubscribed from and the current edition is the basic edition, you can unsubscribe from the value-added package features.
In the pay-per-use professional edition, when you unsubscribe from or cancel the subscription to the asset quota of the professional edition, functions in the value-added package are also unsubscribed or canceled.
The value-added packages cannot be used independently.
If you have subscribed to the value-added packages on your standard or professional edition, after you unsubscribe from the standard or professional edition, no data will be available for the value-added packages. So you still need to cancel subscriptions to the value-added package.
After unsubscribing from SecMaster, you need to manually release the following resources:
- If you have enabled data collection, you need to manually release the ECSs used for data collection. For details, see How Do I Unsubscribe from ECSs?.
- If you have enabled data collection, you need to manually release the VPCEP nodes used to connect and manage the collection nodes. For details, see Deleting a VPC Endpoint.

Log in to the management console.
Click in the upper left corner and select the region and project.
Click in the upper left corner of the page and choose Security & Compliance > SecMaster.
Click Professional in the upper right corner. The edition management window is displayed.
In the row of the SecMaster edition purchased in pay-per-use billing mode, click Cancel to release the purchased SecMaster resources.

Go to the edition management window and verify that the subscription to resources billed on a pay-per-use basis is canceled.

Log in to the management console.
Click in the upper left corner and select the region and project.
Click in the upper left corner of the page and choose Security & Compliance > SecMaster.
Click Standard or Professional in the upper right corner. A window for you to manage SecMaster assets will be displayed.
Unsubscribe from a value-added package.
- For pay-per-use value-added packages:
  Click Cancel to release the pay-per-use asset quota. Go to the edition management window and verify that the subscription to resources billed on a pay-per-use basis is canceled.
- For yearly/monthly billed value-added packages:
  1. Click Unsubscribe to go to the Unsubscriptions page.
  2. Locate the row that contains the target instance, and click Unsubscribe in the Operation column.
  3. Confirm the information about the resource to be unsubscribed, select the unsubscription reason, and select I understand a handling fee will be charged for this unsubscription.
  4. Click Confirm.
    Go to the edition management window and verify that the subscription to the ECS quota billed yearly/monthly is canceled.