What Do I Do If I Cannot View Reported Logs in LTS?

Symptom

Logs reported to LTS are not displayed on the LTS console.

Possible Causes

• ICAgent has not been installed.
• The collection path is incorrectly configured.
• ICAgent Collection in Configuration Center on the LTS console is disabled.
• The rate of writing logs into log streams or length of single-line logs exceeds what is supported.
• The browser has slowed down because of the amount of log data.

Solution

• If ICAgent has not been installed, install it. For details, see Installing ICAgent.
• If the collection path is incorrectly configured, modify it. If the collection path is set to a directory, for example, /var/logs/, only .log, .trace, and .out files in the directory are collected. If the collection path is set to a text file name, that file is directly collected.
• If ICAgent Collection is disabled, log in to the LTS console, choose Configuration Center > ICAgent Collection, and enable ICAgent Collection.
• If log collection was stopped because your account is in arrears, top up your account. For details, see Making Repayments (Postpaid Direct Customers).
• If the rate of writing logs into log streams or length of single-line logs exceeds the limit, or the browser has slowed down because of the amount of log data, use Google Chrome or Firefox to query logs.
• If the issue persists after you have tried the methods above, submit a service ticket.