Help Center/ Billing Center/ FAQs/ Orders/ Can I Cancel an Order in the Pending Payment, Expired, or Processing State and How?
Updated on 2025-09-23 GMT+08:00
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Can I Cancel an Order in the Pending Payment, Expired, or Processing State and How?

  1. You can cancel orders in the following states:

    You can cancel orders in the pending payment or pending review state. For details about the order status, see Order Statuses.

    • You cannot cancel any orders in the processing state.
    • The system automatically cancels orders in the expired state.
  2. You can cancel an order in the following ways:

    You can cancel an order on the Unpaid Orders or My Orders page. For details, see Canceling Orders.