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Help Center/ Database Security Service/ FAQs/ Agent/ What Do I Do If the Error Message "unsupport this Linux version, please check your Linux version with install document!" Is Displayed During Agent Installation?

What Do I Do If the Error Message "unsupport this Linux version, please check your Linux version with install document!" Is Displayed During Agent Installation?

Updated on 2022-09-22 GMT+08:00

This error is reported if you set the installing node IP address to a public IP address when you add the agent. In this case, uninstall the agent and reinstall it. Perform the following steps:

  1. Uninstall the agent from the target database.
  2. Add the agent again. Set the installing node IP address to a valid intranet IP address.
  3. Download the agent.
  4. Install an Agent (Linux OS) or Install an Agent (Windows OS).
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