Help Center/ Cloud Bastion Host/ FAQs/ Troubleshooting/ CBH Managed Resource Login Failures/ Why a Black Screen Is Displayed When the MSTSC Client is Used to Access a Host Resource?
Updated on 2025-08-06 GMT+08:00
Why a Black Screen Is Displayed When the MSTSC Client is Used to Access a Host Resource?
Symptom
A black screen is displayed when the MSTSC client is used to access host resources.
Solutions
- Open the group policy on the local computer and go to the HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Terminal Server Client directory.
- Right-click Terminal Server Client and choose New > DWORD (32-bit) Value (D) from the shortcut menu to create a DWORD.
- Name DWORD to RemoteDesktop_SuppressWhenMinimized and set its value to 2.
An Error Message Is Displayed After the Registry Is Modified
If a message is displayed indicating that the remote computer cannot be connected after you modify the registry, perform the following operations.
- Start Remote Desktop Connection, click Show Options, and select Display.
- Reduce the resolution of the display configuration and change the color to the enhanced color (16 bits).
- Click Experience and set the connection speed to Low-speed broadband (256 kbps - 2 Mbps).
Parent topic: CBH Managed Resource Login Failures
What is your overall rating for this page?
0
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Thank you very much for your feedback. We will continue working to improve the documentation.
The system is busy. Please try again later.
