What Do I Do If I Cannot View Raw Logs on the LTS Console?

Symptom

No log events are displayed on the Raw Logs tab in a log stream on the LTS console.

Possible Causes

• ICAgent has not been installed.
• The collection path is incorrectly configured.
• The Log Collection function on the LTS console is disabled.
• Log collection was stopped because your account is in arrears.
• The rate of writing logs into log streams or length of single-line logs exceeds what is supported.
• The browser has slowed down because of the amount of log data.

Solution

• Install the ICAgent. For details, see Installing ICAgent.
• If the collection path is set to a directory, for example, /var/logs/, only .log, .trace, and .out files in the directory are collected. If the collection path is set to name of a file, ensure that the file is a text file.
• Log in to the LTS console, choose Configuration Center > Log Collection, and enable the Log Collection function.
• Top up your account if your account is in arrears. For details, see Making Repayments (Postpaid Direct Customers).
• Use Google Chrome or Firefox to query logs.
• If the issue persists after you have tried the methods above, submit a service ticket.