Why Does Account Login Fail?
Symptom
When you log in to IAM using an account, the system displays a message indicating that your account name or password is incorrect.
Possible Causes
- The login link is incorrect.
- The login ID is incorrect.
- The password is incorrect.
Solutions
- Use the correct login link and enter a HUAWEI ID or Huawei Cloud account. If you have already upgraded your account to a HUAWEI ID, choose HUAWEI ID, as shown in Figure 1. Otherwise, choose Huawei Cloud Account, as shown in Figure 2.
- To log in as a federated user, see Logging In to Huawei Cloud.
- If you are an IAM user, log in by choosing IAM User on the login page. If the login fails, see Why Does IAM User Login Fail?.
- When logging in with a HUAWEI ID, enter the mobile number, email address, login ID, or Huawei Cloud account name. When logging in with a Huawei Cloud account, enter the name or email address of the account.
- If you have a HUAWEI ID, enter the mobile number or email address associated with the HUAWEI ID, or enter the login ID of this HUAWEI ID. For details, see Logging In Using a HUAWEI ID.
- If you do not have a HUAWEI ID but have a Huawei Cloud account, which has not been upgraded to a HUAWEI ID, enter the Huawei Cloud account name.
- If you log in with a HUAWEI ID, enter the password of the HUAWEI ID. If you log in with a Huawei Cloud account, enter the password of the Huawei Cloud account.
Account Management FAQs
- Why Does Account Login Fail?
- What Are the Relationships Between a Huawei Cloud Account, HUAWEI ID, IAM User, and Federated User?
- What Are the Possible Causes of a HUAWEI ID Upgrade Failure?
- Can I Log In with My Huawei Cloud Account After Upgrading It to a HUAWEI ID?
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