Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor's Resellers/ Customer Business/ Customer Management/ Freezing a Customer
Updated on 2024-11-26 GMT+08:00
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Freezing a Customer

If you need to freeze your customers' accounts or resources, you must be assigned necessary permissions by your distributor first.

When a customer associates with you in the reseller model, the customer's account will be frozen upon association by default. You can freeze or unfreeze the customer's account after being authorized.

  • Impacts of Freezing Accounts

    If a customer's account is frozen, the customer cannot buy, renew, or change resources, and provisioned resources may be unavailable, but still incur charges.

    The following table describes the impacts on a customer after their accounts are frozen.

    Resource Type

    Supported Operations

    Not Supported Operations

    Yearly/monthly
    • Unsubscribing from resources
    • Modifying resource names
    • Purchasing resources
    • Modifying specifications
    • Renewing resources
    • Changing yearly/monthly resources to pay-per-use
    • Managing resources
    • Deleting resources

    Pay-per-use (pay-per-use and spot instances)
    • Modifying resource names
    • Viewing resource information
    • Purchasing resources
    • Modifying specifications
    • Changing pay-per-use resources to yearly/monthly
    • Managing resources
    • Deleting resources
  • Impacts of Freezing Accounts and Resources

    The resources frozen will enter a retention period and the data stored will also be retained. During the retention period, the customer cannot access or use the resources. The resources will not incur charges after being frozen.

Freezing an Account

  1. Log in to Huawei Cloud as a reseller.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. On the top navigation bar, select Sales > Customer Business > Customer Management.
  4. Click More > Freeze Account in the Operation column for the target customer.

  5. Enter a reason.
  6. Click OK.

    A message is displayed indicating that the account is frozen.

    • If you have enabled the verification code function, a verification code is required.
    • To unfreeze a customer account, click Unfreeze Account in the Operation column.

Freezing Both an Account and Resources

  1. Use your account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation, select Sales > Customer Business > Customer Management.
  4. Click More > Freeze Account and Resources in the Operation column for the target customer.

  5. Enter a reason.
  6. Click OK.

    A message is displayed indicating that the account and resources are frozen.

    • If you have enabled the verification code function, a verification code is required.
    • After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or modify resources, and all their cloud services provisioned cannot be used. Exercise caution when performing this operation.
    • To unfreeze both the account and resources for a customer, click More > Unfreeze Account and Resources in the Operation column for the customer.

Parent topic: Customer Management