Freezing a Customer

Impacts of Freezing Only Accounts or Both Accounts and Resources

• Impacts of Freezing Only Accounts

  If a customer's account is frozen, the customer cannot buy, renew, or change resources. Some of the provisioned resources may be unavailable, but they still incur fees.

  The following table describes the impacts on a reseller customer after its account is frozen.

  Operation Type	Supported Operations	Operations Not Supported
  Operations on yearly/monthly cloud services	Unsubscribing from resources Modifying resource names	Purchasing resources Modifying specifications Renewing subscription to resources Changing yearly/monthly resources to pay-per-use resources Operations on resources Deleting resources
  Operations on pay-per-use cloud services (operations on pay-per-use instances and spot instances)	Modifying resource names Viewing resource information	Purchasing resources Modifying specifications Changing pay-per-use resources to yearly/monthly resources Operations on resources Deleting resources

• Impacts of Freezing Both Accounts and Resources

  After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or change resources, and all their cloud services cannot be used. Unfreeze the resources within 15 days (subject to the time range regulated on the official website) of when they are frozen. Otherwise, the stored data will be deleted and the cloud service resources will be released.

Freezing an Account

1. Sign in to Huawei Cloud as a partner.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. In the top navigation, select Sales > Customers > Customer Management.
4. On the Resellers' Customers tab page, click More > Freeze Account in the Operation column for the target customer.

   

5. Enter the reason.
6. Click OK.

   A message is displayed indicating that the account is frozen.

   

   • If you have enabled the verification code function, a verification code is required to verify the identity.
   • You can assign or withdraw account or resource freezing and unfreezing permissions to or from your resellers. For details, see Setting Account Freezing and Budget Setting Permissions for Resellers.

Freezing Both an Account and Resources

1. Sign in to Huawei Cloud as a partner.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. In the top navigation, select Sales > Customers > Customer Management.
4. On the Resellers' Customers tab page, click More > Freeze Account and Resources in the Operation column for the target customer.

   

5. Enter the reason.
6. Click OK.

   A message is displayed indicating that the account and resources are frozen.

   

   • If you have enabled the verification code function, a verification code will be required.
   • After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or change resources, and all their cloud services cannot be used. Exercise caution when performing this operation.
   • You can assign or withdraw account or resource freezing and unfreezing permissions to or from your resellers. For details, see Setting Account Freezing and Budget Setting Permissions for Resellers.