Querying Customers

Procedure

1. Sign in to Huawei Cloud as a partner.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. On the top navigation bar, select Sales > Customer Business > Customer Management.
4. Set search criteria to search for customers

   You can search for customers by customer name, customer account name, and reseller name.

   

   

   • Click the eye icon next to a header to view complete contents in the column. The content is hidden by default. For example, you can click the eye icon next to Email to view complete email addresses.
   • You can view all customers of your resellers on the Customer Business > Customer Management > Resellers' Customers page and filter out all customers who have or haven't been authorized by clicking in the Authorize Permissions column. For the customers who haven't been authorized, you are responsible for freezing or unfreezing accounts and setting monthly budgets from them.

5. Click the account name of the customer you want to view. Then, on the displayed page, view the customer details.

   

   

   • You can click the buttons in the Account Freezing/Unfreezing drop-down list to freeze or unfreeze the account or both the account and resources.
   • On the Overview tab, you can view customer budget usage and click Set Budget to set a monthly or one-off budget for the customer if you have required permissions.
   • On the Overview page, you can view the customer's cash coupons, including available coupons and coupons that will expire in 7 days.
   • On the Overview tab, you can click the number under Unpaid Orders or All Orders to view order information. You can also click Place Order on Customers' Behalf to place orders for the customer.
   • On the Overview tab, you can view the customer's resources to be expired. You can click All Resources to view all resources, including yearly/monthly resources, pay-per-use resources, reserved instances, and savings plans and click Expire in 7 Days, Expire in 15 Days, or Expire in 30 Days view resources that are going to be expired. You can click Perform O&M Operations on Customers' Behalf to obtain customer authorization to perform operations on these resources for the customer as needed.
   • On the Overview tab, you can view expenditure analysis and rankings. You can click View Expenditure to view expenditure details, click Month-to-Date Expenditure to view expenditure details of this month, click Expenditure Last Month to view expenditures of last month, or click the icon next to Expenditure Change to view expenditure graphs.
   • On the Overview tab, you can click Add Opportunity to create an opportunity for a preregistered customer or an associated customer. You can also click the number next to Opportunities to view detailed information.
   • On the Resources tab, you can view yearly/monthly resources, pay-per-use resources, and savings plans.

Other Operations

A partner can perform the following operations on the Customer Management page:

• Click Set Budget to set the budgets for customers associated in the reseller model. For details, see Setting Monthly Budgets for Customers and Setting One-Time Budgets for Customers.
• Choose More > View Orders to view all orders of a customer.
• Choose More > View Resources to view a customer's pay-per-use and yearly/monthly resources. For details, see Viewing a Customer's Resources.
• Click View Expenditure to view all expenditure details of a customer.
• Set monthly budgets and freeze or unfreeze accounts for customers associated with your resellers.