Help Center/ Message & SMS/ FAQs/ Troubleshooting/ Why Are the Applications and Templates Lost?

Updated on 2023-04-24 GMT+08:00

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Why Are the Applications and Templates Lost?

Message & SMS does not delete your SMS applications or templates. Check whether the current region on the console is the one where the service is enabled and where applications and templates are applied for. If you switch the region, applications and templates will not be transferred to the new region.
Check whether the templates you used are test templates, which are valid for one month and will be automatically deleted upon expiration.
Check whether the filter criteria are set properly when you filter templates. For example, if a template is created on June 1, 2022 but the creation time is set to a data earlier than June 1, 2022, the template will not be displayed.

Parent topic: Troubleshooting

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