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What Do I Do If an Exception Occurs When I Access the Message & SMS Console?
Updated on 2023-07-18 GMT+08:00
What Do I Do If an Exception Occurs When I Access the Message & SMS Console?
Symptom
- The Message & SMS console keeps in the loading state.
- When you access the console, a message is displayed indicating that you have no permission to access the console.
- The applied signature cannot be displayed on the Signature Management page, or the applied SMS template cannot be displayed on the Template Management page.
Handling Suggestions
- Check the local network and verify that you can access the public network.
- Select a browser listed in Which Browsers Are Supported?.
- Switch to the EU-Dublin region and try again.
- Clear the browser cache and try again.
- Use another computer to access the console.
- Check whether the Huawei Cloud account name has been changed. If yes, change the name to the original one and try again.
Parent topic: Troubleshooting
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