(Optional) Restoring CBH System Configurations
After the change is completed, the number of system assets, number of concurrent requests, CPU, and data disks are upgraded accordingly, which does not affect system data.
If system data is lost due to a change failure, you can import the backup files, such as system configuration files and resource account files, and restore the system configurations.
Importing the Backup File of the CBH System Configurations
You can reuse the system configuration data of the original CBH system in the new CBH system by uploading the system configuration back file to the new system.
The system configuration data contains all configuration data of the department, user, resource, policy, ticket, operation, audit, and system modules.
- Log in to the CBH system.
- Choose System > System Maintain > Backup&Restore.
- In the Config Restore area, click Upload, select the configuration file exported from the original CBH system, and upload it.
Figure 1 Uploading the backup configuration file
- Click OK.
It takes about 5 minutes for the imported configuration data to take effect. It may take a longer time if there is a large amount of system configuration data.
Importing the Backup File of Managed Accounts
The authentication keys of different CBH systems are different. After the change, the managed accounts imported using the configuration file may fail to be used for system login. To ensure the availability of the managed accounts, you are advised to import the backup file of the managed accounts.
A managed account backup file contains all data of each account, including the username, password, login methods, sudo account, and names and addresses of associated resources.
- Log in to the CBH system.
- Choose Resource > Account in the navigation pane.
- Click Import to go to the Import Account page.
Figure 2 Account
- On the Import Account page, click Upload, select the account file exported from the original CBH system, and upload it.
Figure 3 Import Account
- After the upload is complete, choose More > Override existing accounts or Verify Account.
- Click OK.
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