Where Is the Money Returned After Unsubscriptions? When Will the Refund Arrive in My Account?

After submitting an order for unsubscription, specification downgrade, or changing the billing mode immediately to Pay-per-Use, you can view the refund progress and the refunded amount on the order details page. If the order has been completed, you can choose Billing > Bill Details to view refund details. For more information, see Bill Details.

• Paid using a third-party online payment (such as a credit card) or an added credit card: After the order processing is complete, the refund will be returned to your payment account within 7 working days. You can contact your bank to learn about the detailed banking procedures and money arrival time.
• Paid using monthly-settlement: After the order processing is complete, the refund will be settled at the end of the month. The refund for unsubscription is included in the bill for the month when the unsubscription is successful.

For more details, see Refunding.