Refunding

After submitting an order for unsubscription, specification downgrade, or changing the billing mode immediately to Pay-per-Use, you can view the refund progress and the refunded amount on the order details page. If the order has been completed, you can choose Billing > Bills to view refund details. For more information, see Viewing Bills.

1. The refund process varies according to your payment option.
   • Paid using a third-party online payment (such as a credit card) or an added credit card: After the order processing is complete, the refund will be returned to your payment account within 7 working days. You can contact your bank to learn about the detailed banking procedures and money arrival time.
   • Paid using monthly-settlement: After the order processing is complete, the refund will be settled at the end of the month. The refund for unsubscription is included in the bill for the month when the unsubscription is successful.
2. If you paid using coupons, see refund details in Will Used Coupons Be Returned During My Resource Unsubscriptions?.
3. If your unsubscription or specification downgrade order requires approvals, the refund will be returned only after the order is approved and in the Completed state. If you need an urgent approval, contact customer service or your account manager.