What Can I Do If the Master Account Cannot Associate with an Individual Member Account?

Ask the member account to change to an enterprise account and complete real-name authentication, and then associate with the member account. A member account can change its account type in either of the following scenarios:

• If the member account has not completed real-name authentication, it can change to an enterprise account on the Basic Information page. On the Basic Information page, click Edit next to Enterprise Name, set Account Type to Enterprise, and enter an enterprise name.
• If the member account has completed real-name authentication, it needs to perform real-name authentication again to change to an enterprise account. For details, see Changing the Owner of an Individual Account to an Enterprise.