Help Center/ Billing Center/ User Guide/ Orders/ Unsubscriptions/ Unsubscribing from In-Use Resources/ Unsubscription Rules
Updated on 2024-11-26 GMT+08:00
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Unsubscription Rules

Unsubscription Rules for Yearly/Monthly Subscriptions

  1. When unsubscribing from resource instances, you will be billed handling fees. If the instances are in use, the consumption amount will also be billed. The used coupons will not be returned.
    • The consumption amount and unsubscription handling fee refer to the cash used.
  2. The formula for calculating the unsubscription fee is for reference only. The actual amount depends on the bill and expenditure details.
    • Actual refund amount = Actual payment – Consumption amount – Unsubscription handling fee (If the calculated refund amount is less than 0, there will be no refund.)
    • Actual payment

      This is the actually paid amount excluding the applicable coupons.

    • Consumption amount = Actual payment x (Actual usage duration/Subscribed period) (The actual usage duration is measured in days, and the unsubscription day is exclusive.)

      On June 14, 2024, you purchased a monthly EVS disk with the 31-day total duration (including the day you purchased it). The resource would expire on July 14, 2024. You unsubscribed from the disk on June 21, 2024, and the actual usage duration was 7 days (from June 14, 2024 to June 20, 2024, excluding the unsubscription day).

    • Handling fee: There is a handling fee for unsubscription, unless the free handling fee is specified in the effective framework contract for the customer.
      The handling fee depends on the actual usage duration and subscription term, as shown in Table 1.
      Table 1 Unsubscription handling fee

      Subscription Term

      Actual Usage Duration ≤ 1 Year

      1 Year < Actual Usage Duration ≤ 2 Years

      2 Years < Actual Usage Duration ≤ 3 Years

      3-year subscription

      Handling fee = 15% of your actual payment

      Handling fee = 10% of your actual payment

      Handling fee = 5% of your actual payment

      2-year subscription

      Handling fee = 15% of your actual payment

      Handling fee = 10% of your actual payment

      -

      1-year subscription

      Handling fee = 10% of your actual payment

      -

      -

      Monthly subscription

      Handling fee = 10% of your actual payment

      -

      -

      Example 1: Unsubscribing from a resource which is not renewed

      You spent $90.00 USD on June 14, 2024 in purchasing a monthly EVS disk with the 31-day total duration (including the day you purchased it). The resource would expire on July 14, 2024. You used 10-USD cash coupons and actually paid $80.00 USD.

      On June 21, 2024, you unsubscribed from the EVS disk after using it for 7 days. The refund is as follows:

      Refund amount = Actual payment ($80.00 USD) – Amount due ($18.07 USD) – Handling fee ($8.00 USD) = $53.93 USD

      In which:

      • Consumption amount = Actual payment x (Actual usage duration/Subscribed period) = 80.00 x (7/31) = $18.07 USD
      • Handling fee = Actual payment x Ratio = 80.00 x 10% = $8.00 USD
      • The used cash coupons is not returned.

      Example 2: Unsubscribing from a resource which has been renewed

      You spent $300.00 USD on March 1, 2024 in purchasing a monthly ECS for three months. The total duration is 93 days (including the day you purchased it). The resource would expire on June 1, 2024. You actually paid $300.00 USD.

      On March 21, 2024, you spent $100.00 USD in renewing the resource for one month, and the resource would expire on July 1, 2024. You actually paid $100.00 USD.

      On April 1, 2024, you unsubscribed from the ECS. You had used it for 31 days. The refund is as follows:

      Refund amount = Actual payment for the purchase ($300.00 USD) – Consumption amount ($100.00 USD) – Handling fee ($30.00 USD) + Actual payment for the renewal ($100.00 USD) = $270.00 USD

      In which:

      • Consumption amount = Actual payment x (Actual usage duration/Subscribed period) = 300.00 x (31/93) = $100.00 USD
      • Handling fee = Actual payment x Ratio = 300.00 x 10% = $30.00 USD

Procedure

  1. Go to the Unsubscriptions page in the Billing Center.
  2. Choose Unsubscribe from In-Use Resources > Unsubscription Allowed.
  3. Unsubscribe from a single instance or multiple instances in a batch based on the actual requirements.

    1. You can search for instances by instance name, order number, or ID, or filter instances by product type, region, or enterprise project. Only when the enterprise project management function is enabled, you can filter instances by enterprise project.
    2. If you unsubscribe from instances in a batch, a combined transaction order is generated. On the combined order details page, click the order number of an instance to view the detailed unsubscription and refund of the instance.
    • Single unsubscription: Click Unsubscribe from Resource in the Operation column for the instance which you want to unsubscribe from.

    • Batch unsubscription: Select the target instances from the list and click Batch Unsubscribe on top of the list.

  4. View the unsubscription information and refunds. Select the unsubscription reasons, select the confirmation checkbox, and then click Confirm.