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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Support Channels
- Billing
- price
- User Guide
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FAQs
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General
- Can a Support Plan Be Shared Among Multiple Users?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
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General
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Resource Monitoring and Optimization
We check the alarms, loads, and health status of cloud resources, analyze service scenarios and historical faults through our monitoring on cloud resources, and provide optimization suggestions based on HUAWEI CLOUD O&M best practices.
The resource monitoring and optimization service covers the following two aspects:
- For basic cloud resources, we provide configuration suggestions based on our monitoring on resource metrics and events through Cloud Eye.
- For applications and containers, we provide configuration suggestions based on our monitoring on applications, resource metrics, and events through the Application Operations Management (AOM) platform.
The Enterprise support plan includes resource monitoring and optimization at most one time each natural year. You are advised to submit an application three working days in advance.
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