Help Center/ Bare Metal Server/ Best Practices/ Monitoring/ FAQs/ Why Does Not the Cloud Eye Console Display Monitoring Data or Why Is There a Delay in Data Display After Agent Is Installed and Configured?
Updated on 2023-03-30 GMT+08:00
View PDF

Why Does Not the Cloud Eye Console Display Monitoring Data or Why Is There a Delay in Data Display After Agent Is Installed and Configured?

  1. After the Agent is installed successfully, server monitoring data is displayed on the Cloud Eye console after two minutes. If BMS is not displayed on the Monitoring Overview page after five minutes, check whether the time of the BMS is the same as that of the client where you are using the management console.

    The time when the Agent reports data depends on the local time of the BMS. The time when the console delivers requests is related to the browser time of the client. If the two are inconsistent, no monitoring data is displayed on the Cloud Eye console.

  2. Log in to the BMS and run the service telescoped status command to check the status of Agent. If the following information is displayed, Agent is running properly: 
    Telescope process is running well.

    If monitoring data is still not displayed, check the configuration as instructed in Manually Configuring the Agent for Linux.

Parent topic: FAQs