Adding a Message
Function Description
Users can add messages on the service ticket details page, for example, adding confidential information, providing information required for the customer service to handle the problem, or asking about the service ticket handling progress.
URI
POST /v1.0/servicerequest/case/message
Request
Request Parameters
|
Parameter |
Mandatory |
Type |
Value Range |
Description |
|---|---|---|---|---|
|
caseId |
Yes |
String |
32 |
Specifies the service ticket ID. |
|
message |
Yes |
Message |
- |
Specifies the message information. For details, see Table 1. |
|
Parameter |
Mandatory |
Type |
Value Range |
Description |
|---|---|---|---|---|
|
content |
Yes |
String |
1200 |
Specifies the message content. |
|
isAuthorized |
No |
Integer |
- |
Whether it is authorized or not 0: No 1: Yes |
|
authorizationContent |
No |
String |
400 |
Authorization information. For example, passwords of the console account and the ECS account. |
|
accessoryIds |
No |
List<String> |
- |
Specifies the attachment ID list. See Uploading an Attachment to get the ID. |
Request Example
{
"caseId": "TT201801020526",
"message": {
"content": "TT201801020526",
"isAuthorized": 0,
"authorizationContent": "xxxx",
"accessoryList": []
}
}
Response Message
None
Status Code
For details about status codes, see Status Codes.
Error Code
For details about error codes, see Historical Error Codes.
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