Viewing Order Details

Procedure

1. Go to the My Orders page.
2. You can enter an order No. to search for orders, or filter orders by creation time, service type, order type, or order status.

   

3. Click Details for the target order.

   

   

   If the order status is Processing, indicates that resources are being created and indicates that the order contains a resource that failed to be created.

   • The time it takes to process an order varies according to the specific cloud service product. Generally, it is within 10 minutes.
   • If your cloud service order has any resources that fail to be provisioned, you will be automatically unsubscribed from the resources. You can view the refund information on the order details page.
   • If an order is Pending payment, you can pay for or cancel the order on the order details page.

     

   • If an order is Completed, you can view the resources on the order details page. If a resource is renewed, changed, or unsubscribed from, you can view the transaction details.

     

     

     Three transaction records are displayed by default on the transaction details page. When there are more than three transaction records, View all records is displayed. You can click View all records. You can filter transaction records by transaction type, time, or order No.