Help Center/Identity and Access Management/FAQs/Security Settings/How Do I Unbind or Remove a Virtual MFA Device?
Updated on 2026-03-26 GMT+08:00
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How Do I Unbind or Remove a Virtual MFA Device?

  • IAM user: If the mobile phone of an IAM user is unavailable or the virtual MFA device has been deleted from the phone, request the administrator to remove the virtual MFA device.
  • Account: If the mobile phone associated with the account is unavailable or the virtual MFA device has been deleted from the phone, contact customer service to remove the virtual MFA device.

Do not delete your virtual MFA application. Deleting the application will block your access to MFA verification codes, preventing login and the execution of sensitive operations.

Unbinding a Virtual MFA Device

  1. Log in to the management console.
  2. Hover over the username in the upper right corner and choose Security Settings from the drop-down list.
  3. On the Critical Operations tab, click Unbind in the Virtual MFA Device row.
    Figure 1 Unbinding a virtual MFA device

    If you have upgraded your Huawei Cloud account to a HUAWEI ID, you will be redirected to Account & security of the HUAWEI ID website. In the Security verification area, click Disassociate in the Authenticator row.

  4. Enter verification codes generated by the MFA application.
  5. Click OK.

Removing the Virtual MFA Device

  • IAM user: If your mobile phone is unavailable or the bound virtual MFA device has been deleted from your phone, request the administrator to remove the virtual MFA device. The procedure of removing a virtual MFA device is as follows:
  1. Access the Huawei Cloud management console.
    Figure 2 Accessing the management console
  2. On the management console, hover over the username in the upper right corner, and choose Identity and Access Management from the drop-down list.
    Figure 3 Choosing Identity and Access Management
  3. Log in to the IAM console.
  4. On the Users page, click Security Settings on the right of the target user.
  5. On the Security Settings tab, click Remove in the Virtual MFA Device row.
    Figure 4 Removing the virtual MFA device
  6. Click OK.
Parent topic:Security Settings