Help Center/ Billing Center/ FAQs/ Orders/ Can I Cancel an Order in the Pending Payment, Expired, or Processing State and How?
Updated on 2023-07-28 GMT+08:00

Can I Cancel an Order in the Pending Payment, Expired, or Processing State and How?

  1. You can cancel an order in the following scenarios:
    • Orders pending payment
    • Orders pending review

    You cannot cancel orders in the Processing state.

    If you have orders in the Expired state, the Billing Center will automatically cancel such orders for you.

    For details about the order status, see Order Statuses.

  2. You can cancel an order in either of the following ways: