Help Center/ Cloud Bastion Host/ FAQs/ Troubleshooting/ Maintenance Issues/ Why Is the Connection Disconnected After I Log In to CBH to Manage an Application?
Updated on 2025-03-28 GMT+08:00
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Why Is the Connection Disconnected After I Log In to CBH to Manage an Application?

Symptoms

When a user logged in to a CBH system and attempted to manage applications, a dialog box is displayed, indicating that the link is disconnected and operations cannot be performed.

Cause Analysis

The application server may have been restarted before login. As a result, the original configuration file RemoteAPPProxy.conf is lost.

Solution

Add the RemoteAPPProxy.conf configuration file again.

  1. Log in to the server and go to the C:\DevOpsTools\RemoteAPPProxy\ directory.
  2. Create a text file named RemoteAPPProxy.conf.
  3. Open the text file and configure the following information:

    ServiceAddress = https://ip:port

    ip indicates the internal IP address of the target CBH instance, and the port is 443.

  4. Check the information, save the settings, and exit. Then, log in to the system again.
Parent topic: Maintenance Issues