Error Codes
Status Code | Error Code | Error Message | Description | Solution |
|---|---|---|---|---|
200 | OSM.01010001 | Param validation failed. | Failed to verify the parameters. | Check the parameters by referring to the API document. |
200 | OSM.01010002 | No operation permission. | No operation permission. | No operation permission. |
200 | OSM.01010003 | Account and password not matched. | Incorrect account or password. | Check the account or password. |
200 | OSM.01010004 | You have asked for the order. Please ask for it later. | Urging is too frequent. Please try again later. | Urging is too frequent. Please try again later. |
200 | OSM.01010005 | Uploaded accessory size exceeded limit today. | The total size of files to be uploaded on a day exceeds the upper limit. | The total size of files to be uploaded on a day exceeds the upper limit. |
200 | OSM.01010006 | Severity Id does not exist. | Severity ID does not exist. | Severity ID does not exist. |
200 | OSM.01010007 | This tenant has no role to create a case. | Tenant has no role information. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010008 | Carbon copy email not valid. | Invalid CC email address. | Invalid CC email address. Check its length and format. |
200 | OSM.01010009 | Can't create a case because of customer benefit not matching the rule. | Failed to create the service ticket because the support plan benefits do not match. | Check the current support plan benefits and see whether fault reporting service tickets can be created. |
200 | OSM.01010010 | Verification not passed. | Verification failed. | Refer to the error message, or contact support engineers. |
200 | OSM.01010011 | Can't get customer info from token. | Cannot obtain customer information from the token. | Refer to the error message, or contact technical engineers. |
200 | OSM.01010012 | The type must be 0 or 1. | Type must be 0 or 1. | Type must be 0 or 1. |
200 | OSM.01010013 | The operation must be canceled or closed or pressed or deleted. | Operation type must be cancel, close, urge, or delete. | Operation type must be cancel, close, urge, or delete. |
200 | OSM.01010014 | Operation failed. | Internal error. | Contact technical support engineers. |
200 | OSM.01010015 | This case does not exist. | The service ticket does not exist. | Check the service ticket ID, or contact technical support engineers. |
200 | OSM.01010016 | The createFeedbacktypeReq's feedbackCreateInfos cannot be empty. | The request for creating feedback type cannot be empty. | Refer to the error description, or contact technical support engineers. |
200 | OSM.01010017 | Operation failed. | Internal service error. | Contact technical support engineers. |
200 | OSM.01010018 | Auth operation type not supported. | The operation is not supported. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010019 | The operation is illegal. | Illegal operation. | Refer to the error description, or contact technical support engineers. |
200 | OSM.01010020 | The customerId does not exist. | The customer ID does not exist. | View the customer ID. |
200 | OSM.01010021 | Cbh operation failed. | Bastion host exception. | Contact technical support engineers. |
200 | OSM.01010022 | The case has just been created. Please press the case later. | The service ticket was just created. Please urge later. | Refer to the error message. |
200 | OSM.01010024 | Verification code resent too frequently. | Verification code requested too frequently. | A verification code is valid for 5 minutes and is sent only once within a minute. Please wait or contact technical support engineers. |
200 | OSM.01010026 | Get businessType failed. | Failed to obtain the problem type. | Contact technical support engineers. |
200 | OSM.01010027 | The sourceId does not exist. | Source ID does not exist. | Check the source ID, or contact technical support engineers. |
200 | OSM.01010028 | The businessTypeId does not exist. | Problem type ID does not exist. | Query the problem type ID. |
200 | OSM.01010029 | Get caseType failed. | Failed to obtain the service ticket type. | Contact technical support engineers. |
200 | OSM.01010030 | The caseTypeId does not exist. | Service ticket type ID does not exist. | Check the service ticket type ID. |
200 | OSM.01010031 | The type is invalid. | Illegal type. | Check the type, or contact technical support engineers. |
200 | OSM.01010032 | The authorization detail id does not exist. | Authorization item ID does not exist. | Check the authorization item ID, or contact technical support engineers. |
200 | OSM.01010033 | The regionId does not exist. | Region ID does not exist. | Check the region ID, or contact technical support engineers. |
200 | OSM.01010034 | The status is illegal for this operation. | Illegal status. | Check the status, or contact technical support engineers. |
200 | OSM.01010035 | No group operation permission. | You do not have the permission to handle service tickets in the same group. | Add the permission to handle service tickets in the same group, or contact technical support engineers. |
200 | OSM.01010036 | Exceeded the number of times the verification code can be sent. | The number of verification codes sent has reached the upper limit. | Refer to the error description, or contact technical support engineers. |
200 | OSM.01010037 | Exceeded the number of times the case limit was created. | The number of the created service tickets has exceeded the upper limit. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010038 | Exceeded the number of times the case limit was created per day. | The number of the created service tickets has exceeded the upper limit on a day. | Refer to the error description, or contact technical support engineers. |
200 | OSM.01010039 | The labelId does not exist. | Label ID does not exist. | Check the label ID. |
200 | OSM.01010040 | LabelName already exists. | Label names cannot be repeated. | Change the label name and submit again. |
200 | OSM.01010041 | The same domainId labels should not be over 30. | A single tenant cannot have more than 30 labels. | Refer to the error description, or contact technical support engineers. |
200 | OSM.01010042 | The same caseId labels should not be over 5. | A ticket can associate with no more than 5 labels. | Delete the labels number to 5 or fewer. |
200 | OSM.01010043 | The same caseId relations should not be over 3. | A ticket can be associated with only 3 other tickets. | Delete associated tickets so that the total number of associated tickets is equal to or less than 3. |
200 | OSM.01010044 | The case cannot be bound with itself. | A ticket cannot be associated with itself. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010045 | The accessory is invalid. | Illegal attachment. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010046 | Re-apply, withdraw, reject, or agree only if the authorization is in the pending status. | You can resend, cancel, reject, or agree to authorization only when it is in progress. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010047 | Target host connection timed out. | Connection to the target host timed out. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010048 | The service tickets do not belong to the same person. | The service tickets do not belong to the same person. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010049 | The service tickets do not belong to the same business ownership. | The service tickets do not belong to the same business ownership. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010050 | ISV service tickets can only be transferred one by one. | ISV service tickets can only be transferred one by one. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010051 | The operator is the current handler. | The operator is the current handler. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010052 | The business ownership is not supported. | The business ownership is not supported. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010053 | Only fault tickets can be transferred to BP. | Only fault tickets can be transferred to BP. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010054 | The selected handler does not have the operation permission. | The selected handler does not have the operation permission. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010055 | The customer in the current service ticket is not associated with any partner. | The customer in the current service ticket is not associated with any partner. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010056 | The customer partner of the current service ticket is not in the whitelist. | The customer partner of the current service ticket is not in the whitelist. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010057 | Partner not found. | Partner not found. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010058 | The selected handler does not match the partner to which the customer of the current ticket belongs. | The selected handler does not match the partner to which the customer of the current ticket belongs. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010059 | The customer of the current service ticket has purchased a support plan. | The customer of the current service ticket has purchased a support plan. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010060 | Failed to obtain customer information. | Failed to obtain customer information. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010061 | The partner cannot handle the current service ticket. | The partner cannot handle the current service ticket. | Refer to the error message, or contact technical support engineers. |
200 | OSM.01010062 | The workflow node does not exist. | The workflow node does not exist. | Refer to the error message, or contact technical support engineers. |
400 | OSM.0001 | Failed | An exception occurs when verifying parameters. | Check the parameters. |
401 | OSM.0002 | Unauthorized | Uncertified. | Check whether the token has expired or obtain a new token. |
403 | OSM.0003 | Forbidden | Illegal operation. | Illegal operation. |
500 | OSM.0004 | Internal Server Error | Internal error. | Contact technical support engineers. |
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